Posted: February 13, 2023
Someren Glen was awarded the 2023 Pinnacle Quality Insight Customer Experience Award, placing our Senior Living Community in the top 15% of care providers in the nation.
This is the fourth consecutive year the Someren Glen’s Skilled Nursing Community has qualified for this prestigious recognition from Pinnacle Quality Insight, a nationally recognized customer satisfaction firm. Our Independent Living, Memory Support and Skilled Nursing communities all received honors, with skilled nursing receiving honors in seven areas.
Receiving a Customer Experience Award is quite an honor. Out of the 2,700 care providers over 150,000 customer interviews are conducted each year and only those that are the 85th percentile or higher receive this award and only 36 were awarded in Colorado.
Throughout our 43-year history of serving the Metropolitan Denver area, Someren Glen has placed a strong emphasis on ensuring that the individual needs of every resident are met.
We offer several options and an array of services, amenities and dining options and our highly tenured staff and team helps residents feel comfortable, secure, and as independent as possible.
Most importantly, we tailor a personalized service plan to match each resident’s preferences, daily routine and lifestyle choices. Our Rhythms Life Enrichment program furthers our vision to create a community where aging is honored and celebrated.
The Pinnacle Award is a meaningful accolade because it is based on monthly telephone interviews with residents and their families as well as guests over the course of 2022. Interviews included open-ended questions, as well the opportunity to rate us in specific categories. Residents, guests and families were able to express their genuine feedback to an unbiased third party. During the interview, people are free to share their honest feedback. Our Leadership Team reads each survey for signs that reaffirm our extraordinary commitment to those we serve and to our core values of respect and compassion, as well as to look for ways we can improve.
A certificate for “recommend to others” was included in the Pinnacle Awards which is one of the highest compliments because it suggests that we are meeting our goals to provide the support and care for our residents like we would for our own loved ones. Hearing that our current residents, families and guests would recommend us to others brings great pride to our committed staff and team along with everyday comments from our residents and their loved ones.
Someren Glen’s team has long been noted as a leader in senior living. Our team, many of whom have served residents for 5, 15 or even 20 years, make it their top priority to help residents live the highest quality of life possible in a respectful and dignified setting. Their commitment to each resident can be seen in the deep relationships formed and the difference they make in each resident’s life.
In addition to superior care, members of the community also enjoy services and amenities such as well-balanced meals and sacks, wellness programs, professional therapy services all in luxury accommodations. Residents chose from private studios with private baths or shared suites with alcove bedrooms that offer privacy each with individually controlled temperature.
Our skilled nursing community has also received Telligen’s COVID-19 Vigilance Award and excellent ratings from the Centers for Medicare & Medicaid Services, with five stars in Staffing, RN Staffing, Quality Measures and Overall Quality. Our skilled care team is focused on providing each guest the optimal outcome, based on their personal goals and desires.
Someren Glen offers a full range of living options for older adults including independent living, assisted living, skilled nursing, memory care and short term rehabilitation care. A family-focused atmosphere sets our community apart from other senior living and retirement communities and our deep passion for supporting older adults to live their life to the fullest makes our community a perfect choice for you or your loved one. Whether our independent living or short term senior rehabilitation, our philosophy is to enrich the quality and dignity of life for older adults. If you or your loved one is in need of support for a short rehabilitation or a new living community, Someren Glen can offer the right level of care.
© 2023 Someren Glen
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