Posted: September 23, 2020
Someren Glen was recently awarded the 2020 Customer Experience AwardTM from Pinnacle Quality Insight.
Someren Glen’s Assisted Living community qualified for this distinguished award in the categories of Activities, Communication, Dignity and Respect, Overall Satisfaction, Personal Care and Response to Problems, based on our continued dedication to providing Best in Class senior healthcare services.
“Best in Class” is an award often associated with cars or travel. But when it comes to measuring success as an assisted living community for older adults, aspects such as dignity and respect and personal care become the standards we care most about. We are thrilled to have received this recognition, particularly during the COVID-19 pandemic.
Throughout our 40-year history of serving the Metropolitan Denver area, Someren Glen has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2019, a sampling of guests, residents, and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate us in specific categories.
Additionally, Someren Glen polls residents on the quality of their lives in their neighborhoods each month through the Pinnacle organization. We ask about the basics of dining and housekeeping, always working to keep these standards high. However, what matters most to us is the quality of our relationships with people. Our Leadership Team reads each survey for signs that reaffirm our extraordinary commitment to those we serve and to our core values of respect and compassion, as well as to look for ways we can improve. Read what residents have to say about their experiences at Someren Glen.
By qualifying for the Pinnacle Customer Experience Award™ Someren Glen has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.
A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
Someren Glen is proud to have received this award because it reflects the outstanding service consistently being provided by our team to our residents. Their satisfaction is our greatest reward.
Someren Glen’s highly tenured team, many who have served residents for 5, 15 or even 20 years, demonstrates our uncompromising commitment to making a real difference in the lives of residents and their families.
We offer several senior apartment options and an array of services, amenities and dining options to help residents feel comfortable, secure, and as independent as possible. We tailor a personalized service plan to match each resident’s preferences, daily routine and lifestyle choices. Our Rhythms Life Enrichment program furthers our vision to create a community where aging is honored and celebrated.